Refund Policy

How refunds work

Creem (our Merchant of Record) handles all refunds. When we approve a refund, the credit appears on the original payment method within 5–10 business days. Creem also reverses any VAT or tax originally charged.

EU 14-day right of withdrawal

If you're an EU consumer, you generally have 14 days to withdraw from a digital service contract for any reason. Request a withdrawal by emailing eficience.tech@gmail.com.

• Exception (digital content already delivered): if you explicitly consent to immediate execution at checkout and we deliver before the 14 days are up, the right of withdrawal ends. We'll be clear about this at checkout.
• Exception (subscription packages): cancelling within 14 days of the first payment refunds the setup fee; cancelling later doesn't refund past charges but stops future ones.

Beyond the withdrawal window

• If we miss our stated delivery date by more than 7 days through our fault, you can request a full refund.
• If a delivered package fundamentally doesn't match what was described on the package page, you can request a refund within 30 days of delivery.
• We don't refund for change of mind after a one-time package has been built and delivered.

How to request a refund

• Email eficience.tech@gmail.com with your order id (in your receipt) and a brief reason.
• We respond within 2 business days.
• If approved, the refund is initiated immediately via Creem; you get an email confirmation.
• If declined, we explain why and you can still escalate to a Creem dispute or your card issuer.

Subscription cancellation vs. refund

Cancelling a subscription stops future charges but does not refund past months. Use the customer portal link in your most recent receipt email to manage subscriptions yourself.