Cancellation & Refunds

How our work is invoiced

Custom automation projects are invoiced in two parts: a deposit to start the work, and the balance on delivery. Websites are built with no upfront build fee; ongoing hosting and maintenance is €29/month, invoiced monthly. Everything is invoiced directly by us and paid by bank transfer. No VAT is added.

Deposits and cancellation (custom projects)

• The deposit covers the work we commit to once we begin, and is non-refundable after work has started — except where we fail to deliver the agreed work at all (see "If we don't deliver").
• If you're not satisfied with the delivered result, you are free not to pay the final invoice: you forfeit the deposit for the work done, and we don't collect the balance. That is the extent of each side's exposure.
• Once a project is delivered and fully paid, the engagement is complete and payments are non-refundable.

Website hosting & maintenance

The €29/month hosting and maintenance subscription can be cancelled anytime by emailing eficience.tech@gmail.com. Cancellation stops future invoices from the next billing month onward; the current month is not refunded. We provide a full export of your site on request.

If we don't deliver

If we fail to deliver the agreed work, or abandon a project through our own fault, we refund any amounts you've paid for work not delivered — including the deposit. This is the one case in which the deposit is refundable.

No general right of withdrawal

Our services are provided to businesses and are custom-built or clearly personalised to your requirements. Consumer cooling-off / distance-selling withdrawal rights do not apply to business customers, and are in any case excluded for bespoke work. Nothing in this policy limits any mandatory rights that cannot be waived under applicable law.

How to raise a refund question

• Email eficience.tech@gmail.com with your invoice reference and a brief explanation.
• We respond within 2 business days.
• If a refund is due under this policy, we return it to the account you paid from (usually by bank transfer) within 5–10 business days.
• If we decline, we explain why, and you keep any mandatory rights you may have.